Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Limited access. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Red Hot Chili Peppers Tickets. the price it is sold for on the primary market). You also agree not to separately contact the Buyer at any time for any reason. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. 2.2 Registration. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. where did nick turani go to college brian buffini net worth 2018 are safe places to buy tickets. Does Viagogo pay their employees well? We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. PREAMBLE This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. Limerick, County Limerick 35 reviews; We do not control the information provided by other users which is made available through the Site. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. 7.5 Miscellaneous. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? Click the more button to email us. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. This rating has decreased by -15% over the last 12 months. Job Title. Viagogo Won't pay me for my sold tickets. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. Selling a type of mobile ticket and transferring it to the buyer. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Can you help me find out what has happened here? This does not affect our editorial independence. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. I sold my tickets on Viagogo as a sate sale. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. I can't see my Resale tickets available to buy on the website. Subculture Tour 2023. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. As you could not provide the tickets for your sale 9799872, we have had to cancel this. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. 2.1 Requirements. Piggyback tickets may not be sold in the same listing. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Start selling with Amazon. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. 2.9 a) Exception to Sellers Obligation to Confirm. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. You had also spent quite some time sending emails and making phone calls back and forth with the company. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. Phoenix Suns Tickets. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. 9 Dec 2022 - Seller Support Associate . This is so we can promote the sale of tickets and items that You list for sale. There must be a way, the payment was not accepted yet. Fast forward a few years, and the details she entered were still saved on your account. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. 1 Complain to the ticketing website. Why can't I sell my tickets through my Ticketmaster account? If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. What are the viagogo Terms and Conditions? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. We may also first deduct any amount you owe us from any amount we owe you. If an event is rescheduled to another date, your tickets should be valid. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." Can I deliver the tickets using a different delivery method? 4.3 Sellers Shall Not Include Promotional Material with Tickets. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. If this is also unsuccessful We will not offer a refund. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. I want to ask if anyone know their custumer service valid e.mail ? 7.3 Additional Policies. 5.1 Investigations. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Can I deliver the tickets using a different delivery method? If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. Pros. That helps us fund This Is Money, and keep it free to use. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. Copyright (c) 2006-2023, viagogo AG. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. In April the Competition and Markets Authority (CMA) threatened it with legal action for. Before taking this step we advise that you take a look at our advice on writing a letter before action. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. 6.11 Permitted use. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. The site operates a system wehre the tickets don't go on sale until they receieve them. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. We endeavour to rearrange delivery with the customer or arrange a collection point. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. 3.2 Other Information. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. Why can't I see my order or sale in my account? Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Save as much as you can and opt for investment trusts over trackers. What do the ticket split type options mean? "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 2.10 Collecting Payment. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Contact your bank or credit card company to verify the authorisation of payment to viagogo. 2.16 Season Cards. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). 3.4 Indemnity. 2.8 Notification. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. 6.1 No Warranty. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. How do I change the email address on my account? If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Viagogo have become the focal point for calls to tightly regulate . Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. 2.9 Seller's Confirmation Obligation. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. After you raised a dispute did paypal stop or refund deduction from card? This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. During this time, the Site will be temporarily unavailable. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related

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