Vivid seats scammed me : r/Scams - reddit How you capitalize via mass buyout of tickets and resell with fees and markup prices. Was not able to get in with those tickets I paid for. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You Working at Vivid Seats | Glassdoor Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] And in checking with the Keillor show I found that the show was not sold out! I beleive he explained everything I needed to know, in detail. Sellers can choose the price for their tickets and modify them at any time. I used their site this morning to purchase two tickets to a show. Then allows the seller to change the date to the day of the event. To sell tickets, they must meet Vivid Seats requirements. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. 2. It asked how many tickets I wanted which I selected two. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! My tickets were not released until 1 week before the show. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. They simply dont care. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. they are all the same basically. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Takes no accountability for a time glitch that had us go to a show at the wrong time. I had to call to verify that these seats are in fact in different rows one behind the other. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. I did not get what I paid for. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Ren was very helpful answered my questions and helped me get the tickets I was looking for. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] I would like to warm people to avoid buying tickets through Vivid Seats. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. I someone needs to hold ticket brokers responsible. With 30 mins. Claim your listing for free to respond to reviews, update your profile and manage your listing. Chicago Illinois Tickets were electronic via phone. We'll get you there. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. I do expect a refund of the differance that the seats should sell for. Vivid Seats provides a "100% buyer guarantee." So what happened here? With the plethora of ticket resell sites, this is one to avoid. . In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. I want my $1,500 back in my bank account. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. We value your privacy. ColPhorbin 1 yr. ago Below is a collection of reviews and ratings pulled for your easy reference. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Called customer service and she said we have to fill out a form and wait. and go to stub hub and . Will my seats be side by side? We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Will be buying more tickets from them in the future. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes "We have currently put them on 'No Rating' while they investigate the complaints and . Our content is intended to be used for general information purposes only. WONDERFUL Young Man. Most complaints are from ticket billing and delivery issues. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. And, I will never refer you to any of my friends and family. There were plenty of open spaces, but I wasnt allowed in. THEY ARE SCAMMERS. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. I would like to warm people to avoid buying tickets through Vivid Seats. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. What are "Email Delivery" and "Instant Download" tickets? They deserve to go bankrupt as they cost me $800. I will never use vivid seats ever again. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Desired outcome: We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. We paid about $500 for the tickets in total. All for the seller, not for the customer. ConsumerAffairs is not a government agency. The company says it "provides a legit, safe and secure platform. Great customer service skills. We apologize for the frustration you experienced. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. I purchased tickets through you company for the September 11, 2022 Rodeo. The tickets were shown as $ 264. The email made a vague reference to covid 19 but no definite reason was given. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Vivid Seats Pay & Benefits reviews - Indeed I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Original review: Feb. 9, 2023. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Claim it and get a lot of features. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Vivid Seats Review: Is it Legit, Reliable or a Scam? These were special seats, including dinner and first 2 rows on the dirt. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Received a correct order confirmation but when the tickets came in they moved me to a different section. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. I had to buy either 1 or 3. I was purchasing 3 tickets and wanted to make sure we are all seated together. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. They go above and beyond to make my transactions fun and fast! Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. They refuse to give refunds for anything. I thought maybe that was the seller. From A to Z, Vivid Seats customer service is fantastic. It told me the section of the tickets but not the exact seat numbers. Especially since Vivid. Desired outcome: But, what I'm reviewing . and their online chat system is useless. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. I paid for the first 15 rows. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Don't EVER use vivid seats for any purchases. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Unsubscribe easily. Cancellation Policy : Vivid Seats Customer Support Apply this Vivid Seats coupon code for $15 off first . I simply want a partial refund because I feel that is fair. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Nowhere on their site did it say that these two tickets wouldn't be next to each other. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. GAME WAS NEXT WEEK. Save. There were no humans to talk to to get my tickets before the event started. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Thanks Vivid Seats. FAQ. They deserve to go bankrupt as they cost me $800. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. Crooks. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Vivid Seats gets you the best seats in the house | CNN Underscored Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent From over pricing. Terrible customer service. I just want the tickets I spent my hard earned money on. Vivid Seats' email and phones were not responding to many numerous requests. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Long story short the ticket transfer did not go smoothly. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Customer identification can be provided if needed. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. I could not attend. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! I bought tickets 2 months in advance. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Then allows the seller to change the date to the day of the event. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. When I go the tickets, I called the venue and was told they were not handicap. Its not final unless I had the tickets available which I didnt. Vivid refused a refund! Do not use Vividseats!! Ticket master from now on! I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . We launched @recap.email and legal webhooks. I usually stick to stubhub. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. After a couple days and a hour or two of being on hold I finally received my refund. Vivid Seats goal is to safely and securely connect customers with event tickets. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Had rented a room just for this event. Full refund and apology for lack of ticket delivery. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I never received the email and therefore never accepted the tickets. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. The site didn't show the total of $632.10 until after I purchased the tickets. Vivid seats will not do anything. We have a 100% Buyer Guarantee. It goes against our guidelines to offer incentives for reviews. Vivid Seats. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Very helpful indeed! We apologize that you didn't receive the tickets you requested, Charlotte. Do not waste your time or money on this company. I never received my tickets but was charged for them. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. These people are thieves and liars. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Vivid Seats | Buy Tickets on the App Store Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Top 2,153 SeatGeek Reviews - ConsumerAffairs Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Paid over $300 to an event that was postponed minutes before it was scheduled. SO basically, they lied in the e-mail, and lied that replacements were offered. Scammed!!! 10.1K Ratings. They refunded, but I am out 2 nights for the hotel. The support team was very friendly, knowledgeable about the event, and got me great seats. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia 10.1K Ratings. We were refused. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Thank you Amanda. A link has directed you to this review. Recent customer reviews are positive. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. Vivid Seats provided fraudulent tickets to me. When I went on their "live chat" to inquire, they didn't respond at first . This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Tickets to Aint to Proud Stage Play in West Palm Beach. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. There was some type of electronic glitch. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. Ultimately, hung up on me. I don't expect they are willing to give an apology. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. No. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. This comment was posted by a verified customer. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Then the day of the event I got an email cancelling my ticket. Complaint about Vivid Seats? File now, we help resolve it! Group tickets DO NOT need to have electronic tickets. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because Chicago, IL 60606-0606. I then I received an electronic transfer notification which I followed through on. How is one supposed to know that xfer Piggyback means your tickets aren't together? I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop Vivid Seats Reviews Vivid Seats - Fraudulent agreement / promises made for a full refund My experience is consistent with those reported on BBB. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. The site is a fraud and they are aware. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Agreed! Disgusted. How reliable is vivid seats? Explained by Sharing Culture I was unsure on how this all worked. Heads up. No refund offered!! Well start sending you the news you need delivered straight to you. Vivid Tickets Loses Top Rating From Better Business Bureau After Providing an exceptional buying experience is something we want all of our fans to experience. Vivid Seats $7.5M Event Cancellation Class Action Settlement However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. We also confirm that your tickets are general admission. The latest review was 2 months ago. Click here to get notifications about new complaints of Vivid Seats. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com Vivid Seats Review for February 2023 | Best Ticket Brokers The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. I feel that you overcharged me. He reassured me of any concerns I had and was very patient with me. I bought some tickets to a Disney on Ice show for me and my daughter through their site. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. My credit card was charged $328.30 that day. Call and ask what the service charge is before buying. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. We appreciate your patience. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. I bought 3 with the insurance. We are all set now and appreciate her cheerful assistance. I found two separate listings for tickets in the same section and row. That means the seats were $351, not $264. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Anyone can write a Trustpilot review. I will not be using this company again and will never refer a soul. Kept telling me same blurb about it was my fault, not his, no refund, etc. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay Yes. They refused to issue a refund as they said the tickets were sent via email. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Vivid Seats. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale.

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