They said outta luck. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. I notified a chat type person immediately to tell her I made a mistake. I purchased tickets on their mobile app for a college basketball game. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. Wrong seats. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. F**ked up situation. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. These returns could mean so much to so many people, myself included, as to a difference as food or rent. If these are not available, you will likely get a full refund. Outside of the US and Canada, fans are defaulted to a refund. this company sucks. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. follow the steps below. I was able to receive a refund but we all know that does not help. Checked my status for my refund on two events. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! The tickets are wrong ones worth $148 each!! Certainly they can see that my ticket barcode was not scanned somehow. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Paid over $550 for two Hangout festival tickets. Hi Joan. Danielle is the author of this solution article. Ticketmaster, for example, states that if an event is . while we were at work. These cookies will be stored in your browser only with your consent. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. We wasted our night , took off of work and lost our ticket money. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. Do not buy tix here! No where does it state that you needed to be a student at the school to use these. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . I sold two tickets on StubHub and only received payment for one. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Will never use Stibhub again unless I get a full tefundk. I never got any emails about refunds or the fact they canceled the show. On Feb. 26, StubHub's general counsel was hailing the company's . the Stubhub policy is to only give refunds if an event is cancelled. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Worst Customer Service Ever. All rights reserved. Or am I screwed. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina 2023, Hearst Television Inc. on behalf of WCVB-TV. I purchased tickets to the Olympic gymnastics trials in January 2020. That's why they have a return policy. We're not refunding money at this point,'" Cormier said. I agree I do not like their return policy. Fans outside of North America are defaulted to a refund. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. I will never use Stub Hub again. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. them this was wrong and deceitful and did not get off the phone until they refunded my money. Contacted the event, and they said the wristband was already registered to someone else. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. NOPE. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. (Not to be confused with a free alcohol section which would have been great). "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Check the StubHub Help Desk StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. StubHub updated their policy today. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. I called immediately but received the same reply, "No refunds!" Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. View SeatGeek . Very disappointed. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. This is so wrong in so many ways yet I don't have a leg to stand on. Do NOT buy Canadiens tickets from here. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. You cant change your TOS after purchase. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. Of course! All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . No Refund Policy? It reads Refund in Progress. i have tried to call several times but have been on hold >3 hours on 2 occasions. Obviously the concert was canceled and I would like my money refunded. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. You can get a refund from StubHub by calling their customer service line. Want to pick up my tickets from a UPS store. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. I hope we can get refunded. I want my money back I am not thinking about other events that might take place in the far away future. I called them within minutes to change the seats and they basically said I'm stuck with those seats. You also have the option to opt-out of these cookies. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. We will process the refund to your original payment method within 5 days. If you sell on Stubhub they will waive the sellers fee. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. Necessary cookies are absolutely essential for the website to function properly. They told me their tech would review it. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Last time I'll probably use StubHub. I have been trying to reach y'all about a refund. If you call Stubhub they insult you and treat you like crap. What does "100% guaranteed" mean these days? Just bought tickets. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. I was told at the door stub hub does this frequently. I don't even have an account, never purchased tickets but some thief stole my card info. My husband and I had tickets for Food city 500 on Sunday April 5,2020. We were so excited to go together and experience this momentous event! StubHub Refund Ticket by Phone. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. View Levi's Stadium Ticketback Terms. Concert is tonight and just received tickets in a completely different section then what i paid for. LAST time I purchase tickets through StubHub. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I called the credit card company and the charges on the card had not even hit yet. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . Current Ticket Policies: Subject to Change*. Stubhub STOLE THE MONEY FROM ME!!!!! Explain your scenario, and provide any applicable evidence. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. the issue is on her radar and anyone affected should file a complaint with her office. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. OK, I think this show has been rescheduled to September 7, 2022. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. We appreciate your patience. Worst Ever. I went to use the credit on my account, and nothing showed up. This cookie is set by GDPR Cookie Consent plugin. I ordered the tickets less than an hour ago. . Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. Needless to say, I initiated a dispute over StubHub's transaction. Where Can You Use Your Macys Credit Card? >> YOU CANT CHANGE THE RULES MIDSTREAM. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This cookie is set by GDPR Cookie Consent plugin. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. what should I do? Then over night, we lost our jobs and the shows were all cancelled. Last Updated on June 24, 2020 by Dave Clark I opted to wait and try with my credit card company to see what options I had to cancel that transaction. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? We waited two hours until they decided to open the door again. They had me wait 3 hours to tell me to go scratch. All of our tickets were void, fakes, frauds. I purchased tickets to an event that has been postponed twice the second time being indefinite. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. At NO stage did they advertise this game as a TBA or TBC date and time. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. Just bought tickets. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. Been on the phone for hours wasted my whole day. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. It not I guess it is small claims. I was not able to enter the concert . As a marketplace, we act as an intermediary for buyers and sellers. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Awful company that I hope fails soon. The FanProtect Guarantee is StubHub return policy. What if I never got either? Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. Keep asking to speak to someone higher! I got real sick and cannot go to the concert I need to possibly get reimbursed please. UPS delivered my tickets, but now I can't find them. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . The credits are valid through the end of 2022. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Wrong seats. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. I'm sorry but how is it their fault you messed up or your plans changed? To Stubhub.com and surprisingly they were already on sale. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). Our policy change may have come as a surprise to people. Unfortunately, my order was submitted when I was clicked the cancel button. From that StubHub wallet page you can request a refund instead of keeping the credit. The cookie is used to store the user consent for the cookies in the category "Other. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Did you think about anybody besides yourself? Horrible return policy, will never use stubhub again!!!! We lost the concert for that. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. i have attached the information from the venue. The cookie is used to store the user consent for the cookies in the category "Analytics". Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Concert was postponed to October and was just canceled. You can send a private message to us here @TeamStubHub. Never use stubhub again. Don't do it! Cops said to all the r maiming people that we would get our refunds back! We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. >> I PURCHASED TWO TICKETS FOR $390. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Spent $314 for daughter and friend to see Harry Styles. For $2400 this is pure BS and will not stand. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. View Vivid Seats Refund Policy. It's not fair to the seller or stubhub. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. Sams Club vs. Costco Which One is Better for You? You can view that credit in your StubHub wallet on the website if you're not able to track down that email. NOTHING. I do not want someone to buy my tickets without the same disclosure available. They charged my account even after I transaction. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. We're not refunding money at this point,'" Cormier said. The refund will typically process within 5 to 8 business days. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? What is your rescheduled or postponed event policy? "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. I called ticket master and all the floor seats were sold out!! YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. On March 7th, StubHub emailed Marrali a copt of its refund policy. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. The buyer gets refunded fine, but why I am being charged their refund? That's literally the only way you can get your money back from these thieves. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. I purchased tickets for a James Taylor conert and paid for them months in advance. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Decide on a ticket price and how you will be repaid. "I finally got a supervisor on the line and he said 'No. I'm going to contact my credit card to see what my options are. I checked by calling Ticketmaster. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. to see the game on TV? Get the latest news on COVID-19 delivered to you. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable.

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