Shore Excursion credit must be used on corresponding cruise and is non-refundable. If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Our ships are as environmentally sound as they are beautiful. Every charge against your room bill, including the hotel service, can have your OBC used on it. The only exception is cash for gambling. SEATTLE, Oct. 6, 2021 /PRNewswire/ -- Holland America Line is honoring members of the U.S. military with a special offer that adds $100 Onboard Spending Money to any cruise booking that departs from San Diego, California, though Dec. 31, 2021. But after reading the above post it looks like I will have to have the full 420.00. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. Also, you will need your ship card when you disembark. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. Cruise lines are no different. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. I don't want to judge anyone's finances, but I would be a little concerned travelling without a few extra thousands on the card for sudden emergencies. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Having said that, remember that rules do change by ship and also some ships are stricter than others. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. Travelers diarrhea (TD) isthe most common illness to affect travelers. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Please Note: This online procedure must be completed prior to your sail date. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal beforethe vessel leaves. In Seattle. (Remember that checked baggage might not be accessible at all times.) The crewmembers eligible to receive these funds work in various departments, many of whom rotate among different ships, throughout our fleet of ships. No internet purchase required to download or use on board. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. Discussed here very regularly. be subject to their currency allowances at the current exchange rate. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. WebOn Alaska cruises roundtrip from Seattle, guests receive a $100 onboard credit per person to put toward shore excursions. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Not everything you buy is going to be on board. Crew Appreciation and Service Charge Policy. Holland America Line does not recommend storing medication in any mini-bar. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. For further information on our relationship with airlines, please refer to your Cruise Contract. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. I'm not sure why this "issue" crops up every other week, and people go berserk. And the run around I got when I asked about it, makes me regret picking Holland America. All Holland America Line ships offer a variety of wonderful merchandise from around the world. Holland America Line Extends Military Onboard Spending Money Offer to Canadians; Now Includes First Responders and Healthcare Heroes for Select Cruises So I inquired as to how much of it was "use it or lose it" and how much would be refundable. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. OK right? Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. in the bar, lounge or pool areas. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. Please attach a tag to each piece of luggage you will be checking on the cruise. Shore Excursion credit can neither be redeemed for cash nor applied to a nonshore excursion item. It's been my experience that you don't have to do anything. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. We welcome you to consult with your Image Creators for all your photographic needs. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. The password will need to be disclosed to the youth staff upon pick up of the child. Started June 21, 2021, By Learn more, Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. : At some point in your travels you may experience an emergency. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. railings, buttons, door handles, countertops, faucets, etc. Also, you will need your ship card when you disembark. Absolutely nothing is charged to your credit card until the final day or evening of your cruise. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. HAL reserves the right to apply this price protection and offer at its discretion. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. I never knew this. Please log in to purchase your shore excursions. Make your wedding dreams a reality. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. Soon as we could on board we had our list of excursions we wanted to do (with a 2nd choice) and all were available. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. Alaska Bonus Offers: Eligible Alaska cruises to and/or from Vancouver, Glacier Bay cruises and cruisetours (excludes cruisetour Y3-Y6) booked October 14, 2022, through November 15, 2022, receive one (1) Shore Excursion credit redeemable for a White Pass Summit Scenic Railroad shore excursion per person per booking. Enjoy the timless elegance of ocean travel. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. Thanks everyone. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Last month they applied our OBC (all of it was from HAL directly) to our daily hotel service charge. I will make this one statement--a hold on a credit card is standard throughout the travel industry--rental cars, hotels, and cruise ships. I've had up to $1000 hold put on my cc for car rental. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. Appointments may be made in advance on our web site athollandamerica.comor once on board. Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. Login to your account before you ever step onboard to get prepared for your journey. Further information will be provided on board. Onboard Credit: How to Get It, Where to Spend It - Cruise Critic Thus you have fewer receipts to check at the end of the cruise -- this is great for longer cruises. You may also find more information on our tours and shore excursion programs on hollandamerica.com. Mobility Equipment: The safety of our guests and crew is our number one priority. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. You will be able to leave a comment after signing in, By So everything you charge to your room (beverages, on-board shopping, hotel service charges, minibar, etc.) When you buy cocktails, bottled water, sodas, anything from any bar, a 15% gratuity is automatically added on. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. Unused TA credits were credited back to our credit card at the end of the cruise. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. I don't have a problem with a reasonable hold, but I think that $420 per person (even minors and infants) is overkill. Mail: Letters and postcards may be mailed from the ship while in ports of call. In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! Embarkation/Disembarkation Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. I'm going to have to remember that I have a $2500 hold on my card. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. I'm sure there is more but that's what I can think of off the top of my head. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. MissJammin, November 23, 2016 in Holland America Line. So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. You can make a difference in the following ways: Holland America Lines youth activities program Club HAL offers an array of entertaining events for kids and teens ages 3-17. CC Help Jenn Enjoy warm sunshine, shimmering seascapes and vibrant cities. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. Reconfirm any special requests with the Maitre d after you board. The medical staff on board is not available for daily care unless an individual is hospitalized in the ships Medical Center. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. No smoking of any kind will be permitted on any stateroom verandah. Special life jackets are available for children and infants. The password will need to be disclosed to the youth staff upon pick up of the child. Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. To learn more and apply for the Holland America Line Rewards Visa Card,please visit hollandamericavisa.com. http://boards.cruisecritic.com/showthread.php?t=936846, http://boards.cruisecritic.com/showthread.php?t=1081612, http://boards.cruisecritic.com/showthread.php?t=1025957. When you board the ship, your account has already been activated and you may make purchases by simply showing your guest identification card and signing a receipt. As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more.

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