For the Outlook account, youd follow the same steps. Q: My one-time passcodes are not working. Q: How do I make Authenticator the default autofill provider on my phone? Yes, multiple times. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). Setting up a phone number to receivephone calls to verify their identity. Q: I got a new device or restored my device from a backup. The software giant kicks off public testing for its Phone Link software. How do I make sure notifications don't continue to go to my old device? Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. It was in the way more than I used it so I turned it off. It is grey out on the app so I cant get my code that I need. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. --If the reply is helpful, please Upvote and Accept as answer--. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. My phone have been stolen, I had work account logged in there. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. This permission is required for sending notifications. Can you get notifications for some accounts on the app, but not others? For other accounts, youll see a six or eight digit number in theAccountspage of the app. Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. Phone number is also correct. Answer. after changing that the notifications are prompt on my android. If you have an Android device, the ID.me Authenticator app is the best option. A: No. There are only 2 choices provided. There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. Q: How can I see whichsites are using my identity data? Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. When I go back to the iOS app, I get stuck. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. Q: Can I add only certain users in my organization to the allowlist for Autofill? We found that theres no way to export all your accounts, and then import them onto a new phone. did you restore from a backup of the accounts on it or go fully from scratch? After adding your account, depending on the features you enable for the account, your account data might sync down to the app. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Try this, hit the hamburger on the left and click on "backup this device". This way you can reenable push notifications. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 Q: What is App Lock, and how can I use it to help to keep me more secure? A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. The app is available for free download on both Android and iOS devices. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. Unlike a password, we don't want you to remember this number. Some information from your storage is collected to diagnose the issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. After that, starting Company Portal application again, Authenticator started to work as expected. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. If you register your device with your organization, your organization can change this policy on your phone. But how that experience looks depends on your hardware'soperating system. Here, we suggest to try the following suggestions to see if it is working.1. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. Of course they are. It can also be used to sign in to apps and websites that support Microsoft Authenticator. Camera. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Please let me know if you need any further assistance. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. A: This is a known issue on iOS 13+. @Robert WoodsSomehow I got mine to work. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Q: Why does Authenticator allow you to approve a request without unlocking the device? On Android, Microsoft recommends allowing the app to access location all the time. Dec 14 2021 Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. Then, select Settings and scroll down to the Notifications section. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. How to Use Cron With Your Docker Containers, How to Check If Your Server Is Vulnerable to the log4j Java Exploit (Log4Shell), How to Pass Environment Variables to Docker Containers, How to Use Docker to Containerize PHP and Apache, How to Use State in Functional React Components, How to Restart Kubernetes Pods With Kubectl, How to Find Your Apache Configuration Folder, How to Assign a Static IP to a Docker Container, How to Get Started With Portainer, a Web UI for Docker, How to Configure Cache-Control Headers in NGINX, How Does Git Reset Actually Work? Assuming you would like an article discussing how to enable push notifications for Microsoft Authenticator: Microsoft Authenticator is a two-factor authentication app that helps protect your accounts by providing a second layer of security. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. Q: How do I remove an account from the app? Shop your favorite products and well find the best deal with a single click. To use Microsoft Authenticator, you need to first enable it on your Android device. If you change your mind, you will need to go to Settings and manually enable the permission. Also, my MS Authenticator does not receive any notifications. Use biometric hardware. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. Both features have been available on Apple products for years. I test on 6.1.3. You don't need Microsoft Account. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. Was this reply helpful? 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. 1. Q: Why do I only get notifications when the app is open? Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. On the next screen, you can select onStop sync and remove all autofill data. Enterprises can only enable passwords autofill for all or none of their employees at this time. Sharing best practices for building any app with .NET. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. What are the steps? I have make sure that the battery optimization and all sort of notification permissions are allowed. Removing autofill data doesn't affect two-step verification. In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Azure side(work) never sends notification to authenticator. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Q: I lost my device or moved on to a new device. Q: Why is my account tile gray and inactive? This permission is only used when you report a technical problem through the app settings. Hi everyone. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. I have not uninstalled the app from the old phone because I wanted to test it first. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. Definitely would like to see the one-time bypass feature in Azure MFA. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. TechCommunityAPIAdmin. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. This is the only way to fix it. Designed to make shopping easier. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. Therefor cannot use any of my work related phone apps which is literally essential to my job. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. Most accounts provide backup codes you can use if youve lost or damaged your phone. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. If your question wasn't answered here, we want to hear from you. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. If you have feedback for TechNet Subscriber Support, contact You still use your password to access credentials to share with another organization. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. I guess i've never noticed this as the notifications have just stopped working recently. - edited I had to go into the advanced set up to be able to change it back. You might need to talk to your service provider to help with the Android or Apple notifications channel. I also deleted all accounts on the app, uninstalled the app and reinstalled it. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. I have been trying to log in to my Microsoft account on my new laptop. Fortunately, Microsoft Authenticator provides a backup and recovery option. Additionally, because the app stops running as soon as you close it, it won't drain your battery. Whenever I try to enter a MS service (e.g. If youre concerned about whats actually backed up, its pretty straightforward. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. For more information, review the Microsoft Privacy Statement. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. If you know a SECURE download site with the old APK please tell me. You have to re-create your 2FA accounts on your new phone manually. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? We previously sent these notifications only through email and SMS. Q: I am having trouble adding my personal account to Microsoft Authenticator. If you have an Apple device, the ID.me Authenticator app is the best option. A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! For your work or school account, your organization decides whether or not to allow one-click notifications. CSP Partner security requirements where this community is meant for. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. We turned off the ability to receive texts/calls and are forcing the Authenticator app. Reinstalling doesn't work either. On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. What is SSH Agent Forwarding and How Do You Use It? Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. Select Security info in the left menu or by using the link in the Security info pane. I suggest you could check as the following iPhones also require that you have an iCloud account. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. It shows 8 digit one time passwords. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. First, you need to have the Authenticator app installed on your mobile device. Tap the account you want to remove, and then tap Remove Account.. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. What can I do? By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. If the date and time is wrong, or out of sync, the code won't work. Regards, Walter If you have already registered, you'll be prompted for two-factor verification. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Would be very grateful for some help. 01:13 PM If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. Microsoft Authenticator app has stopped displaying the approve/deny message. Oct 06 2018 If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues. You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. These logs can contain personal data such as email addresses, server addresses, or IP addresses. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. Select the headings below to see more information. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. What can I do? I did change my tone for notifications so I knew it was "special". The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. I haven't been able to figure that out. Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. Two-step verification requires proving two things--a thing you know, and a thing you have. I initially registered my MFA Account on a different device but I don't have an access to it any longer. Then sign on with recovery account to do the restore. Contacts and phone. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. Where do I change priority to higher so that I receive the notification. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account.

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